As a result of the COVID-19 pandemic, a number of risks became a reality. In March 2020, our crisis plan was put in place to manage these risks. Eventually, no interventions were necessary in 2020 and SSPF operated within its established policy. The impact on the implementation of the outsourced activities (Achmea Pension Services for administration, SPN for management support and SAMCo for investments) was closely monitored. All three outsourcing parties have been able to continue their activities without any significant impact and pension payments were made without delay at all times.
This is partly due to the presence of solid Business Continuity Plans. There are no signs that the situation will change in 2021, but the situation continues to have the board's full attention. The crisis procedure was also evaluated in 2020 and was further fine-tuned in certain areas. In 2021, working from home will continue for at least part of the year.