Your pension, your future
Love your future. Shell Pension.
Your pension, your future
Love your future. Shell Pension.

November 2020

Interview with Petra de Wit, pension specialist at APS

"The world of pensions is a fun and not stuffy at all".

Petra de Wit, pension specialist at APS. Lives in Brabant. "Together with my colleagues I am ready every day for the participants of Shell Pension."

"We handle the pension administration and answer customer questions by phone and email. We also make sure that the participant data are up to speed. What I like most about my job is its diversity. I have been in this field for a number of years, but no two days are the same. And I am still learning every day. About foreign tax legislation or the new pension system, just to mention a few things."

Personal story

"Many participants like to tell their stories. I am very inquisitive, so if people are in the mood for a chat, I am the right person to talk to. The other day, I had a gentleman on the phone who spoke with passion about his work on an oil rig. A personal story like that is the icing on the cake of my workday. The most frequently asked question? That depends on the participant. We receive a lot of questions about the pension scheme, the pension benefits, but also about the pension planner or what happens to your pension in the event of a divorce. Now that Shell is undergoing a reorganisation, there are more questions about retiring early and about starting your pension.

“Many participants adore telling their story. I am curious by nature, so if people want to talk to me, I am all ears”

Keeping up with things

"In addition to having contact with clients, I really enjoy the mystery and figuring out part of this job. I love maths and after studying economics and insurance B I ended up in the world of pensions. That is a fun and definitely not stuffy world. SSPF certainly moves with the times. For example, it has recently become possible to call members on screen. In this day and age, it's an added value to be able to see each other during a pension meeting. My workday is a success when participants are thankful. It feels good to be able to help people further along.